osTicket vs Zammad
The best value in each numeric row is marked. Sponsorship has no effect on any of them.
| Criteria |
osTicket
210
66.4
=
|
Zammad
180
74.3
=
|
|---|---|---|
| Score | 66.4 | 74.3 (best) |
| Release freshness | 66.9 | 87.5 (best) |
| Adoption signals | 59.9 | 62.9 (best) |
| Release freshness |
No release for 141 days
|
Updated 72 days ago
|
| Latest version | v1.18.4 · 2026-06-17 | 7.1.3 · 2026-08-25 |
| Pricing | Free | Free |
| License | Open source | Open source |
| Platforms | ||
| Linux | ✓ | ✓ |
| Web | ✓ | ✓ |
| Features | ||
| Integrations | ||
Rank receipt: osTicket
#210 overall · #3 in category
66.4/100
- Platform readiness +28.0 70.0 × 40%
- Release freshness +23.4 66.9 × 35%
- Adoption signals +15.0 59.9 × 25%
Rank receipt: Zammad
#180 overall · #2 in category
74.3/100
- Platform readiness +28.0 70.0 × 40%
- Release freshness +30.6 87.5 × 35%
- Adoption signals +15.7 62.9 × 25%
Component values are before weighting. Read the full formula