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osTicket vs Zammad

The best value in each numeric row is marked. Sponsorship has no effect on any of them.

Comparison of osTicket vs Zammad
Criteria osTicket
174 70.1 =
Zammad
147 81.5 =
Score 70.1 81.5 (best)
Release freshness 80.3 100.0 (best)
Adoption signals 59.9 62.9 (best)
Release freshness
No release for 96 days
Updated 27 days ago
Latest version v1.17.8 · 2026-06-177.1.3 · 2026-08-25
Pricing FreeFree
License Open sourceOpen source
Platforms
Linux ✓ ✓
Web ✓ ✓
Features
Integrations
Rank receipt: osTicket
#174 overall · #3 in category
70.1/100
  1. Release freshness +40.1 80.3 × 50%
  2. Adoption signals +29.9 59.9 × 50%
Data from GitHub Last sync Computed on Sponsorship weight 0%, never counted Read the full formula
Rank receipt: Zammad
#147 overall · #2 in category
81.5/100
  1. Release freshness +50.0 100.0 × 50%
  2. Adoption signals +31.4 62.9 × 50%
Data from GitHub Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

Component values are before weighting. Read the full formula