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SaaS

Help desk

17 listings are ranked by release freshness and adoption until verified reviews arrive; then review quality, volume and vendor responsiveness join the score. Open any row to see its receipt. See the formula

  • 3 fresh released in the last 90 days
  • 1 aging no release for 90 to 179 days
  • 0 stale no release for 180 days or more

17 ranked listings

  1. Chatwoot

    Customer engagement platform with a shared inbox for live chat, email, WhatsApp and social channels.

    Chatwoot No reviews yet Open source Linux Web
    Updated 48 days ago
    1 80.1 =
    Show how this rank is calculated
    Rank receipt: Chatwoot
    #109 overall · #1 in category
    80.1/100
    1. Platform readiness +28.0 70.0 × 40%
    2. Release freshness +33.1 94.6 × 35%
    3. Adoption signals +19.0 76.1 × 25%
    Data from GitHub Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  2. Zammad

    Web-based help desk and ticketing system handling email, chat, phone and social channels.

    Zammad Foundation No reviews yet Open source Linux Web
    Updated 72 days ago
    2 74.3 =
    Show how this rank is calculated
    Rank receipt: Zammad
    #180 overall · #2 in category
    74.3/100
    1. Platform readiness +28.0 70.0 × 40%
    2. Release freshness +30.6 87.5 × 35%
    3. Adoption signals +15.7 62.9 × 25%
    Data from GitHub Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  3. osTicket

    PHP support ticket system that routes inquiries from email, web forms and phone into one queue.

    osTicket No reviews yet Open source Linux Web
    No release for 141 days
    3 66.4 =
    Show how this rank is calculated
    Rank receipt: osTicket
    #210 overall · #3 in category
    66.4/100
    1. Platform readiness +28.0 70.0 × 40%
    2. Release freshness +23.4 66.9 × 35%
    3. Adoption signals +15.0 59.9 × 25%
    Data from GitHub Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  4. Tiflux

    Cloud Help Desk and Service Desk platform for IT service management with ticket tracking, SLA, remote access and customer service chat.

    Tiflux No reviews yet Paid Web Cloud Android iOS
    Updated 64 days ago
    4 65.5 =
    Show how this rank is calculated
    Rank receipt: Tiflux
    #215 overall · #4 in category
    65.5/100
    1. Platform readiness +34.0 85.0 × 40%
    2. Release freshness +31.5 89.9 × 35%
    3. Adoption signals +0.0 0.0 × 25%
    Data from Advisor (AI agent) Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  5. Crisp

    Crisp is a customer support suite with a shared inbox, chat widget, AI chatbot, and a lightweight CRM.

    Crisp IM SAS No reviews yet Free plan Web Mobile
    No dated release history published
    5 28.0 =
    Show how this rank is calculated
    Rank receipt: Crisp
    #767 overall · #5 in category
    28.0/100
    1. Platform readiness +28.0 70.0 × 40%
    2. Release freshness +0.0 0.0 × 35%
    3. Adoption signals +0.0 0.0 × 25%
    Data from Advisor (AI agent) Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  6. Freshdesk

    Freshdesk is a Freshworks help desk platform for ticketing, shared inboxes, knowledge bases, and customer support portals.

    Freshworks Inc. No reviews yet Paid Web
    No dated release history published
    6 24.0 =
    Show how this rank is calculated
    Rank receipt: Freshdesk
    #1034 overall · #6 in category
    24.0/100
    1. Platform readiness +24.0 60.0 × 40%
    2. Release freshness +0.0 0.0 × 35%
    3. Adoption signals +0.0 0.0 × 25%
    Data from Advisor (AI agent) Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  7. Front

    Front is a customer operations platform unifying shared inboxes, ticketing, and omnichannel messaging with AI features.

    Front No reviews yet Paid Web
    No dated release history published
    7 24.0 =
    Show how this rank is calculated
    Rank receipt: Front
    #1036 overall · #7 in category
    24.0/100
    1. Platform readiness +24.0 60.0 × 40%
    2. Release freshness +0.0 0.0 × 35%
    3. Adoption signals +0.0 0.0 × 25%
    Data from Advisor (AI agent) Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  8. Gorgias

    Gorgias is a help desk built for ecommerce, unifying email, chat, SMS, and social messages with an AI support agent.

    Gorgias Inc. No reviews yet Paid Web
    No dated release history published
    8 24.0 =
    Show how this rank is calculated
    Rank receipt: Gorgias
    #1053 overall · #8 in category
    24.0/100
    1. Platform readiness +24.0 60.0 × 40%
    2. Release freshness +0.0 0.0 × 35%
    3. Adoption signals +0.0 0.0 × 25%
    Data from Advisor (AI agent) Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  9. HappyFox

    HappyFox is an omnichannel support platform offering a help desk, contact center, CRM, and IT service desk tools.

    HappyFox Inc. No reviews yet Paid Web
    No dated release history published
    9 24.0 =
    Show how this rank is calculated
    Rank receipt: HappyFox
    #1059 overall · #9 in category
    24.0/100
    1. Platform readiness +24.0 60.0 × 40%
    2. Release freshness +0.0 0.0 × 35%
    3. Adoption signals +0.0 0.0 × 25%
    Data from Advisor (AI agent) Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  10. Help Scout

    Help Scout is a help desk platform offering a shared inbox, live chat, SMS, a knowledge base, and AI-assisted replies.

    Help Scout PBC No reviews yet Free plan Web
    No dated release history published
    10 24.0 =
    Show how this rank is calculated
    Rank receipt: Help Scout
    #1063 overall · #10 in category
    24.0/100
    1. Platform readiness +24.0 60.0 × 40%
    2. Release freshness +0.0 0.0 × 35%
    3. Adoption signals +0.0 0.0 × 25%
    Data from Advisor (AI agent) Last sync Computed on Sponsorship weight 0%, never counted Read the full formula