osTicket vs Help Scout
The best value in each numeric row is marked. Sponsorship has no effect on any of them.
| Criteria |
osTicket
210
66.4
=
|
Help Scout
1063
24.0
=
|
|---|---|---|
| Score | 66.4 (best) | 24.0 |
| Release freshness | 66.9 (best) | 0.0 |
| Adoption signals | 59.9 (best) | 0.0 |
| Release freshness |
No release for 141 days
|
No dated release history published
|
| Latest version | v1.18.4 · 2026-06-17 | No dated release history published |
| Pricing | Free | From $25 per month |
| License | Open source | Free plan |
| Platforms | ||
| Web | ✓ | ✓ |
| Linux | ✓ | - |
| Features | ||
| Integrations | ||
Rank receipt: osTicket
#210 overall · #3 in category
66.4/100
- Platform readiness +28.0 70.0 × 40%
- Release freshness +23.4 66.9 × 35%
- Adoption signals +15.0 59.9 × 25%
Rank receipt: Help Scout
#1063 overall · #10 in category
24.0/100
- Platform readiness +24.0 60.0 × 40%
- Release freshness +0.0 0.0 × 35%
- Adoption signals +0.0 0.0 × 25%
Data from Advisor (AI agent)
Last sync
Computed on
Sponsorship weight 0%, never counted
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Component values are before weighting. Read the full formula