{"target":{"slug":"tiflux","name":"Tiflux"},"selection":{"method":"same_category","category_slug":"help-desk","order":"organic_rank","limit":8,"note":"Shared category is a candidate signal, not proof of feature equivalence."},"filters":{"license":null,"platform":null},"data":[{"slug":"chatwoot","name":"Chatwoot","listing_url":"/s/chatwoot","document_url":"/s/chatwoot/msr.json","license_type":"open_source","shared_features_count":0,"reason_codes":["fresher","higher_score","free_plan"],"rank_receipt":{"score":80.3,"rank":110,"computed_on":"2026-11-03"}},{"slug":"zammad","name":"Zammad","listing_url":"/s/zammad","document_url":"/s/zammad/msr.json","license_type":"open_source","shared_features_count":0,"reason_codes":["higher_score","free_plan","open_source"],"rank_receipt":{"score":74.6,"rank":179,"computed_on":"2026-11-03"}},{"slug":"osticket","name":"osTicket","listing_url":"/s/osticket","document_url":"/s/osticket/msr.json","license_type":"open_source","shared_features_count":0,"reason_codes":["higher_score","free_plan","open_source"],"rank_receipt":{"score":66.6,"rank":210,"computed_on":"2026-11-03"}},{"slug":"crisp","name":"Crisp","listing_url":"/s/crisp","document_url":null,"license_type":"freemium","shared_features_count":0,"reason_codes":["free_plan","more_platforms"],"rank_receipt":{"score":28.0,"rank":767,"computed_on":"2026-11-03"}},{"slug":"freshdesk","name":"Freshdesk","listing_url":"/s/freshdesk","document_url":null,"license_type":"proprietary","shared_features_count":0,"reason_codes":[],"rank_receipt":{"score":24.0,"rank":1034,"computed_on":"2026-11-03"}},{"slug":"front","name":"Front","listing_url":"/s/front","document_url":null,"license_type":"proprietary","shared_features_count":0,"reason_codes":[],"rank_receipt":{"score":24.0,"rank":1036,"computed_on":"2026-11-03"}},{"slug":"gorgias","name":"Gorgias","listing_url":"/s/gorgias","document_url":null,"license_type":"proprietary","shared_features_count":0,"reason_codes":[],"rank_receipt":{"score":24.0,"rank":1053,"computed_on":"2026-11-03"}},{"slug":"happyfox","name":"HappyFox","listing_url":"/s/happyfox","document_url":null,"license_type":"proprietary","shared_features_count":0,"reason_codes":[],"rank_receipt":{"score":24.0,"rank":1059,"computed_on":"2026-11-03"}}]}